Hjalpari builds tailored AI agents for the repetitive, document-heavy work that drains your team – incoming inquiries, supplier invoices, warranty claims, customer tickets. Each agent is configured for your specific processes, runs on hardware in your office, and integrates with the systems you already use.Think of it less like software you buy and more like a digital colleague you onboard. We design the agent, install it, train it on your work, and stay involved as it operates.
What if the agent makes a mistake?
Every Hjalpari agent runs with a human in the loop by default. The agent prepares – your team approves. Nothing leaves your organization without a person signing off. Every action the agent takes is logged with full context: input, reasoning, output, confidence score. If something goes wrong, you can see exactly what happened and roll it back. For high-risk decisions (e.g. quotes above a threshold), the agent escalates automatically. Agent quality is ongoing work, not a one-time deployment. Monthly reviews catch edge cases, quarterly retraining keeps the agent sharp as your business evolves.
Do you integrate with the tools my team already uses?
Yes. Hjalpari agents are built to plug into the systems mid-market companies already rely on: SAP, DATEV, Microsoft 365, Google Workspace, SharePoint, ELO, d.velop, Salesforce, HubSpot, and most ticketing systems. Email, document management, ERP, CRM – if your team uses it, the agent talks to it. Integration is part of the configuration phase, not an extra project later.
How difficult is onboarding?
The work is on us, not your team. For established patterns (Request-to-Quote, Invoice Processing, Claims, Customer Tickets), a typical onboarding runs 8–12 weeks from kickoff to production:
·Discovery (1–2 weeks): we map your workflow, data sources, and exception cases
·Configuration (3–6 weeks): we install the appliance, integrate with your systems, and train the agent on your documents
·Pilot (4 weeks): the agent runs in shadow mode while your team reviews every output
·Production: agent goes live with full audit trailYour team's effort is mostly in the discovery phase. After that, they review outputs – not configure software.
What kind of support do you offer?
Every Hjalpari customer gets a dedicated Customer Success Manager and a 24/7 monitoring service for the appliance – 99.5% uptime SLA, 4-hour remote response, next-business-day on-site. Beyond reactive support: we run monthly review cycles to retrain the agent on new edge cases, quarterly business reviews on outcomes and KPIs, and continuous platform improvements that flow to every customer without any data being shared between them. You're not buying software and getting left alone. We stay close.
Can I customise the platform to match my workflows?
Customisation isn't an upsell – it's the default. Every Hjalpari agent is built around one company's specific workflow, terminology, documents, and edge cases. Two customers using "Invoice Processing" will get two very different agents, configured for their own ERPs, their own approval rules, their own exception handling. When your processes change later – new product lines, new compliance requirements, new document formats – we retrain the agent without rebuilding from scratch. Most updates happen during the monthly review cycle.
Where does our data actually go?
Nowhere. The model, your documents, every prompt and every result stay on the Hjalpari Edge appliance inside your own network. There is no public cloud endpoint and no token billing. The only outbound connection is an optional, outbound-only management link for monitoring and updates – and you can switch it off.
How do you handle GDPR and the EU AI Act?
Because nothing leaves your infrastructure, most cloud-related GDPR risk simply doesn't apply. We provide a DPIA template for every helper and risk-classification documentation per use case, so your data protection officer has what they need from day one.
What happens if the appliance is compromised?
The Edge appliance ships with full-disk encryption, secure boot and signed model artifacts. Every action a helper takes is written to a tamper-evident audit log. Our staff never have standing access – any support session runs through short-lived, logged tokens that you approve.
Are you certified?
We are working toward ISO 27001 certification, targeted for 2027, and SOC 2 Type I for 2028. We're happy to share our current security documentation under NDA before then.
Can our IT team review everything before go-live?
Yes – and we expect them to. Your IT team validates the deployment, the network setup and the access model with us before any helper goes into production. Nothing goes live without their sign-off.
How does a pilot work?
A pilot is a focused, fixed-scope engagement: we pick one workflow, define the success criteria together, and build a working helper for it. From first conversation to a running helper takes weeks, not months. At the end, you have a real result to judge – not a slide deck.
What does it cost?
A pilot is a fixed price agreed upfront – no open-ended consulting hours. After go-live, helpers run on a flat monthly fee per helper, with an optional hardware lease for the Edge appliance. No per-token billing, so your costs stay predictable as usage grows.
What if the pilot doesn't deliver?
The success criteria are defined before we start, in writing. If a helper doesn't meet them, you're not locked into a long-term contract – the fixed scope protects you, not just us.
Do we need to buy hardware?
Not necessarily. You can purchase the Edge appliance outright or lease it as part of your monthly fee. Either way, it's installed and configured by us and lives in your building.
Can we start with one helper and add more later?
That's the normal path. Most customers start with a single workflow, see it working, and add a second or third helper once their team trusts it. Each additional helper builds on the same appliance and platform.
Let's talk about your first helper
Tell us a little about your department and the workflow you’d most like to take off your team’s plate. We’ll come back within two business days with a proposed 60-minute discovery call.
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